I had a leak, can I get a credit?

Yes and no. If you have a leak and the leak does NOT go down the sewer, you can get a credit for the sewer portion of the bill. The leak needs to be verified by a plumber, City employee, or something that would provide proof of the leak. If the leak is, for example, a hot water heater in your laundry space and it has drained into the sewer, there will not be a credit. The credit is only given on the sewer and in one-thousand-gallon increments, as that is how we bill.